Sheraton Dover Hotel
1570 North Dupont Highway
Dover, DE 19901
Ph: 302.678.8500
Terms & Conditions
Since our desire is to provide your group or organization with excellent food, gracious service, and a pleasant atmosphere, we are pleased to offer the enclosed menu selection for your private banquet or meeting. We will be delighted to create any special menu that you may need. The Sheraton Dover Hotel must provide all food and beverage. A complete menu must be presented to the Banquet Sales Office fourteen (14) days prior to your scheduled function. We suggest that for quick and efficient service, only one menu choice be selected. Food paid for, but not consumed, will not be permitted to leave the premises. Parties of fifteen (15) and under will be permitted to order off the menu. Parties over fifteen (15) must order a set menu.
GUARANTEE
The Banquet Sales Office must receive the guarantee of attendance 72 hours prior to the beginning of your function. This number will be considered a guarantee not subject to reduction, and charges will be made accordingly. In the event that no guarantee is given, the expected number on the function sheet will be used. We will charge for the guarantee or the number served, whichever is greater. Seating and food preparation will be provided for 2.5% above the guaranteed attendance for 200 guests or greater. Seating and food preparation will be provided for 5% above the guaranteed attendance for less than 200 guests.
BILLING
Pre-payment of all events is required unless credit arrangements have been made prior to the event. Pre-payment will be based on the guarantee, with any balances due upon the completion of the event. At that time, an itemized sales check will be presented for your signature verifying the guest count and services rendered. PLEASE NOTE: All food and beverage prices are subject to change without notice. All food and beverage is subject to a 20% service charge.
DEPOSIT AND CANCELLATION POLICY
A 30% non-refundable deposit is required to guarantee all space requirements. All social functions will require payment in full, in advance, fourteen days prior to event. PLEASE NOTE: ALL DEPOSITS ARE NON-REFUNDABLE. All meeting requirements, menu requests and other food and beverage selections must be confirmed no later than thirty (30) days prior to the function date. Changes in banquet room arrangements within 24 hours will be subject to additional labor charges. All food and beverage are subject to 20% service charge. All prices are subject to change without notice.
BANQUET ROOM LIABILITY
We reserve the right to inspect and control all private functions. Liability for damages to the premises will be charged to the representative making the actual arrangements at actual repair or replacement cost. Please note the following:
- Posters or signs may not be located in the hotel lobby without written permission from the General Manager.
- Scotch tape, nails, push pins or potentially damaging fasteners MAY NOT be used to hang signs or other materials on walls in hotel.
- Labor charges will apply to functions if more than standard clean up is required at the close of the function.
- Banners may be hung with approval from the Convention Services Manager.
ROOM RENTALS
Meetings, receptions, and gatherings, which do not have a meal and have less than $500.00 in food or beverage service, will be charged a full room rental. The room rental for functions over $500.00 will be reduced accordingly. Entertainment functions, concerts, or special promotional events must have written approval by the General Manager.
EVENT DURATION
Function room space is scheduled for social affairs and dinners over a period of six hours; beginning at the time your group is scheduled to enter the room. If you choose to extend your affair beyond that six hour time limit, a $200.00 per hour room usage fee will be applied to your statement. Meeting and luncheon functions are subject to event duration restrictions as discussed at the time of booking. Weddings are subject to five-hour duration.
LIABILITY
The hotel cannot assume responsibility for damage to, or loss of, any merchandise or articles left in the hotel prior to, during, or following an event. If valuable items must be left in any banquet area it is recommended that a security firm is retained at the group’s expense. The hotel reserves the right to adjust the room assignment based on actual numbers. All rooms must be vacated promptly on schedule per the event order.
AUDIO/VISUAL & EQUIPMENT NEEDS
All special equipment and services can be arranged with our Sales Department. For your convenience, we do provide full Audio/Visual services. If you choose to furnish your own audio/visual equipment, a $50.00 access fee per room utilized will be assessed. If these services do not fulfill your needs, we request that the Sales Department be notified in advance of any equipment that you will provide. Should meetings require extra lighting, electrical requirements or engineering assistance, information must be provided to the Convention Services Manager fourteen (14) days in advance. Depending on the extent of the arrangements and additional labor or equipment needed, additional charges may be assessed.
SECURITY
The hotel reserves the right, with advance notice to the meeting planner, to contract for professional security to monitor any function deemed necessary by hotel management. The fee for this security will be the responsibility of the group or individual in charge of the function or event.
BANQUET CHECKS
The person in charge at the conclusion of the event must sign all banquet checks. Any discrepancies in counts or charges should be identified at that time.
SHIPPING
The client is responsible for the arrangements and all expenses of shipping materials to and from the hotel. All items must be delivered into the hotel, not dropped at the loading dock. Heavy items must be approved in advance. No items are to be shipped to the hotel more than 72 hours prior to the event.
CONTRACTUAL LIABILITY
Performance of the agreement is contingent upon the ability of Hotel Management to complete the same and is subject to labor troubles, hotel renovations, disputes or strikes, accident, acts of God, government requisitions, restrictions upon travel, transportation, foods, beverages or management preventing or interfering with performance. In no event will the hotel be liable for the loss of profit or consequential damages whether based on breach of contracts, warranty or otherwise.
ADVERTISING
The hotel requests that if any of your advertising requires the use of the hotel name that the proper name be used: SHERATON DOVER HOTEL.
DETAILS
We will be pleased to assist you with any specific room arrangements, event board listings, flowers, table placements, ice carvings, wedding cakes or equipment needs. Please bring these items to our attention a minimum of fourteen (14) days in advance of the function.
OUTSIDE CATERING The Sheraton Dover Hotel does provide outside catering for specific events. The minimal outside catering set up fee is a minimum of $250.00, which is based on the standard set up requirements. Additional pricing determined based upon services rendered. The Sales Department will help assist in customizing and coordinating your event.
PAYMENT If direct bill has not been established with the hotel, payment can be made two (2) weeks prior to the event by personal/organizational check. If payment is made less than fourteen (14) days prior to the event, it must be in the form of money order, certified check, or cashier’s check, cash, or credit card.
Please note: IF PAYMENT IN FULL IS NOT RECEIVED 72 HOURS (three business days) PRIOR TO THE SCHEDULED FUNCTION, THE EVENT WILL BE CANCELLED BY THE SHERATON DOVER HOTEL.